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ERM-IO360 Front office


The IO360 Front Office modules manage all your customer's interactions with your employees. These modules helps you maximize customer acquisition, loyalty, retention to improve profitability. Front office functions include sales, service and marketing automation. One of the qualities that sets ERM-IO360 apart is our commitment to bringing integrated front-office and back-office solutions to our customers. IO360 provides access to real time inventory levels, product configuration, open service issues and serial number/ warranty information. It’s this high level of integration that empowers everyone in your organization — from sales and marketing to accounting and finance to support and shipping — to work together, efficiently, in the business of building profitable customer relationships.

ERM-IO360 gives your employees greater customer insight by enabling them to:

  • Quickly identify cross-sell and up-sell opportunities
  • Easily access payment history and credit limit information
  • Identify availability of products for sales
  • Quickly assist customers with order status
  • Generate more accurate quotes and proposals