Quest.Innovate.Execute

Open for business even when your sign says closed!!

In today’s fast-paced, highly competitive world, customers expect 24/7 access to information. So, even though you have to sleep sometime, IO360’s ERM allows your customers to transact business (whether sales-related or service-related) with you round-the-clock through our Customer Portal.

Imagine customer-satisfaction levels when they can log-in to the Enterprise Resource Manager to gain access all their sales and service information. Once implemented, they will be able to:

• Place new Orders
• Have access to their Price List
• In addition, Discounts can be pre-configured to meet individual customer requirements
• Create a Service Ticket
• View Escalations and SLAs
• Report Bugs (informational, no action requested)
• Request for RMA
• Make Online payments with/without invoice details,(Without can directly say first 10 invoices or last 10 or based on a specific Date/Month/Quarter/Years.
• View their entire relationship with you with:
  • My Account Status
  • My Account Balance
  • My Account Backlog
  • My Shipment History
  • My Invoice History
  • My Service Contract(s)
  • My Open Support Issues
  • My Order Status
  • My Payment Status
  • Outstanding Details
  • My Credit Limit.
• Build in Dashboard for viewing different related reports
  • Order Trends
  • Best Products
  • Seasonable products if any?
  • Service Records
  • Warranty Reports
  • Financial Reports
  • Special Offers and Discounts.