Open for business even when your sign says closed!!
In today’s fast-paced, highly competitive world, customers expect 24/7 access to information. So, even though you have to sleep sometime, IO360’s ERM allows your customers to transact business (whether sales-related or service-related) with you round-the-clock through our Customer Portal.
Imagine customer-satisfaction levels when they can log-in to the Enterprise Resource Manager to gain access all their sales and service information. Once implemented, they will be able to:
- Place new Orders
- Have access to their Price List
- In addition, Discounts can be pre-configured to meet individual customer requirements
- Create a Service Ticket
- View Escalations and SLAs
- Report Bugs (informational, no action requested)
- Request for RMA
- Make Online payments with/without invoice details,(Without can directly say first 10 invoices or last 10 or based on a specific Date/Month/Quarter/Years.
- View their entire relationship with you with:
- My Account Status
- My Account Balance
- My Account Backlog
- My Shipment History
- My Invoice History
- My Service Contract(s)
- My Open Support Issues
- My Order Status
- My Payment Status
- Outstanding Details
- My Credit Limit.
- Build in Dashboard for viewing different related reports
- Order Trends
- Best Products
- Seasonable products if any?
- Service Records
- Warranty Reports
- Financial Reports
- Special Offers and Discounts.